Terms and Conditions

1. Purpose

These Terms and Conditions govern access to and use of the 1818tours.com website and its subdomains, as well as the booking and participation in tours organised by Valsa do Horizonte, Lda. (Tax ID: [NIF]) (trading as "1818 Tours"). By making a booking, the customer fully accepts these terms.

1818 Tours is a tourist entertainment agent registered in Portugal's RNAAT (National Register of Tourist Entertainment Agents) under no. 799/2026.

2. Bookings and payments

• Bookings are made through reservas.1818tours.com or directly with our team.
• Each tour has a maximum of 8 participants per group.
• A booking confirmation is sent by email after submission.
• Prices shown are per person and include transport, guide and any other services indicated in each tour's description, unless stated otherwise.
• All prices include VAT at the applicable rate.
• Payment methods: you may pay online at the time of booking (by card, via SumUp), or on site on the day of the experience (cash or card, on a SumUp reader). For online payments, the booking is only confirmed once payment has been successfully collected; while payment is pending, your seat is held for a limited period.

3. Discount codes

• We may issue discount codes through partners or our own campaigns.
• The discount is applied at the time of booking. Codes entered after a booking is completed are not applied retroactively.
• Unless stated otherwise, codes cannot be combined with each other or with other promotions on the same booking.
• Each code may have an expiry date, a maximum number of uses, or be limited to certain tours. These conditions are stated alongside the code.
• We reserve the right to change or deactivate any code at any time. Bookings already completed with a valid code are not affected.
• Codes obtained through unauthorised means, resold, or used abusively may be refused, and the booking cancelled with a refund of any amount paid.
• The terms governing the relationship between 1818 Tours and its partners are set out in the Partner Programme Rules.

4. Cancellations and changes by the customer

4.1. Customers may cancel or change their booking by email ([email protected]) or WhatsApp (+351 928 094 200). The time the message is received is what counts.

4.2. Cancellation more than 24 hours before the pick-up time: full refund.

4.3. Cancellation less than 24 hours before the pick-up time, or no-show: no refund, except in cases of force majeure duly evidenced (for example, sudden illness or a family emergency).

4.4. Date change requested more than 24 hours in advance: free of charge, subject to availability. Less than 24 hours in advance, clause 4.3 applies.

4.5. A poor weather forecast is not, in itself, a reason for a free cancellation less than 24 hours in advance. In such cases, clause 5 applies.

4.6. Punctuality. The pick-up time is the one stated in the confirmation. The vehicle waits for a maximum of 10 minutes. After that, and if the customer cannot be reached, it is treated as a no-show (clause 4.3), because the delay would prevent the whole group from arriving in time for the sunrise or sunset.

4.7. Bookings made through platforms (GetYourGuide, Viator, Lokaly or others): cancellation and refund of the amount paid to the platform follow the platform's own terms. Clause 5 applies to all bookings, whatever the channel.

5. Weather conditions

5.1. Nature of the experience. Our tours take place outdoors, in the mountains, at around 1,800 m, where cloud, fog and wind change within minutes and are often very different from what you see in Funchal. Visibility of the sunrise or sunset cannot be guaranteed.

5.2. Notice the day before. We follow several weather forecasts and the readings of the IPMA weather station at Pico do Areeiro. If, the day before, we consider that conditions at the summit are very likely to be unfavourable (persistent cloud or fog, strong wind or rain), we may contact the customer by 21:00 the day before and offer, at the customer's choice:

• a) a new date, free of charge, within 5 days of the original date, subject to availability (if no date is possible within that period, option b applies);
• b) a full refund.

The notice and the customer's reply are recorded in writing (email, WhatsApp or platform message). If the customer chooses to keep the booking after the notice, they accept to take part in the tour in the prevailing weather conditions: the tour runs as normal and there is no rescheduling or refund for weather reasons, without prejudice to clause 5.4.

5.3. On the day of the tour. The tour runs even with cloud, fog, wind or cold, as long as it is safe. The guide may choose an alternative viewpoint where visibility is expected to be better. The use of an alternative viewpoint does not entitle the customer to a refund.

5.4. Cancellation by 1818 Tours. We cancel the tour, offering the customer, at their choice, a new date free of charge within 5 days of the original date, subject to availability (if no date is possible within that period, a full refund), or a full refund, when:

• a) the authorities close access to Pico do Areeiro or the roads needed to get there;
• b) an IPMA orange or red weather warning is in force for Madeira that affects the route; or
• c) the guide reasonably considers that it is not safe to travel or to stay at the summit.

5.5. Situations that do not give the right to a refund or rescheduling: cloud, fog, poor visibility, wind, cold or rain without a safety risk; a sunrise or sunset less spectacular than expected; the use of an alternative viewpoint; the customer's decision not to leave the vehicle or to end the experience early.

6. Right of withdrawal

Pursuant to Article 16(l) of Directive 2011/83/EU (transposed into Portuguese law by Article 17(l) of Decree-Law No. 24/2014 of 14 February), contracts for leisure services providing for a specific date or period of performance are excluded from the 14-day right of withdrawal. By confirming a tour booking, the customer expressly acknowledges and accepts this exclusion.

7. Tour conditions

• Experiences take place outdoors, in natural areas of the Autonomous Region of Madeira, which may include mountainous terrain, and are therefore subject to variable weather conditions.
• Participants must wear clothing and footwear appropriate for the planned activity, including the possibility of uneven terrain and low temperatures.
• Participants are responsible for informing us in advance of any health, mobility or allergy conditions relevant to their safety during the tour.
• 1818 Tours reserves the right to refuse participation to anyone who, at the time of the tour, does not meet minimum safety requirements (e.g. inadequate footwear, health condition incompatible with the activity).

8. Liability

Participation in the tours involves accepting the risks inherent to outdoor and mountain activities. 1818 Tours acts with appropriate safety care and holds public liability insurance, but is not liable for damages resulting from a participant's failure to follow the guides' instructions or the requirements set out in these Terms.

9. Intellectual property

All content on the website (text, images, logo and design) is owned by 1818 Tours or duly licensed, and may not be reproduced without prior written authorisation.

10. Dispute resolution

These Terms and Conditions are governed by Portuguese law. In the event of a consumer dispute, the customer may refer the matter to the CACC — Centro de Arbitragem de Conflitos de Consumo da Madeira (Rua Direita, No. 27 – 1st Floor, 9050-450 Funchal; [email protected]; tel. +351 291 147 115), the certified ADR entity for the Autonomous Region of Madeira. Customers may also file a complaint in the Portuguese Electronic Complaints Book at livroreclamacoes.pt. For judicial resolution, the courts of Madeira shall have jurisdiction, without prejudice to any mandatory consumer jurisdiction.

11. Contact

1818 Tours · Valsa do Horizonte, Lda. · Tax ID: 519436806 · RNAAT reg. no. 799/2026
Caminho do Palheiro 72A-D, 9060-022 Funchal, Madeira, Portugal
Email: [email protected]